Inside the Star Ratings What Guests Loved & Hated About Westgate Resorts

Westgate Resorts is a well-known name in the hospitality industry, with properties spread across the United States. The chain has amassed a dedicated following of guests who appreciate its commitment to quality and service. However, like any business, Westgate also has its critics. This article delves into what guests loved and hated about their experiences at Westgate Resorts.

Starting off on a positive note, many guests have praised Westgate for its spacious accommodations. The rooms are not just large but also well-appointed with modern amenities that provide comfort and convenience to visitors during their stay. Some even come equipped with full kitchens, which can be a major plus for families or those looking to save money by preparing meals in-house.

Another aspect that receives high praise from guests is the resort’s location. Many of Westgate’s properties are located near popular tourist destinations or natural attractions such as beaches or mountains. This makes them an ideal choice for travelers seeking both relaxation and adventure during their vacation.

The resort’s staff members have often been commended for their professionalism and friendliness as well. Guests frequently mention how they were made to feel welcome from the moment they arrived until they checked out – a testament to Westgate’s commitment to providing top-notch customer service.

However, not all reviews of Westgate resorts ratings have been glowing ones — there are certain aspects where some guests felt let down. One common complaint revolves around maintenance issues; some visitors reported encountering problems such as faulty air conditioning units or plumbing issues during their stay.

Additionally, while many praised the size of the rooms at Westgate resorts, others criticized them for being outdated in terms of decor and furnishings – suggesting that it might be time for some renovations or upgrades at certain properties.

A significant number of complaints were related to timeshare sales tactics used by the company – something that seems almost synonymous with the brand name now. Guests report feeling pressured into attending presentations which they found intrusive on their holiday time.

Lastly, some guests were disappointed with the additional fees that were not clearly communicated during the booking process. These included resort fees and parking charges which, when added to the room rate, significantly increased the total cost of their stay.

In conclusion, it’s clear that Westgate Resorts offers a mixed bag of experiences. While many guests have had positive experiences highlighting spacious rooms, great locations and friendly staff, others have been less satisfied due to maintenance issues, outdated decor and aggressive timeshare sales tactics. As with any hospitality establishment, potential visitors should do thorough research before making a reservation — keeping in mind both the pros and cons as shared by previous guests.